cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
-
Editorial Address
-
Location
Kota semarang,
Jawa tengah
INDONESIA
PRESTASI
Published by Sekolah Tinggi Ilmu Ekonomi Bank BPD Jateng
ISSN : -     EISSN : -     DOI : -
Core Subject : Education,
Education
Arjuna Subject : -
Articles 7 Documents
 1 
Search results for , issue " Vol 10, No 2 (2012): Desember Prestasi" : 7 Documents clear
ANALISIS PENGUKURAN KINERJA PADA PD. BPR BKK BANJARHARJO KABUPATEN BREBES DENGAN PENDEKATAN BALANCED SCORECARD P., Medi Tri; Lukiastuti, Fitri; Rachmansyah, Yanuar
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

This research was conducted at the scope of PD BPR BKK Bandarharjo, Regency of Brebes. The aims of research were: (1) to analyze organizational performance by conventional concept through CAMEL criterion dan Balanced Score Cards concept through four perspectives. (2) to analyze the difference between performance appraisal results between conventional concept and Balanced Score Card concept.The focus of research was application of Balanced Score Card concept in management performance appraisal. Population of research was financial report data from merger process since 2007 until 2010 and population of depositors was 2.946 persons at 2010 and population of employees was 42 persons. Sample of financial report was assorted from 2008 until 2010. Whereas, the number of samples of employees were 100 persons.Both primary and secondary data were used in this research. Primary data was obtained through interview to get information from the respondent and questionnaires to measure customers satisfaction level. Later, to the questionnaires, validity and reliability test were conducted. Through both test, validity and reliability criterions could be fulfilled.To measure institutional performance, conventional appraisal through CAMEL criterion and appraisal based on Balanced Score Card method were applied. CAMEL criterion including Capital, Assets Quality, Management, Earning, and Liquidity. Whereas, performance appraisal based on Balanced Score Card method including financial, customers, internal process, and growth and learning perspectives.Based on both performance appraisal methods, several conclusions formulated were:  (1) Institutional performance appraisal through conventional concept that was focused on only financial aspects just could give historical results and it could not measure non financial performance. (2) Institutional performance appraisal through  four Balanced Score Cards perspectives criterions (financial, customers, internal process, and growth and learning perspectives) showed that generally, this financial institution had been able to run the business well. (3) There was difference between performance appraisal through conventional concept and Balanced Score Cards criterions. It indicated that conventional method could measure corporate success level from financial point of view only. Whereas, Balanced Score Cards concept could give more comprehensive information because it could give performance appraisal from both dinancial and non financial aspects and being able to create new strategy in the future.Keywords: CAMEL, Balanced Score Cards, dan institutional performance
REAKSI PASAR SEBAGAI DAMPAK PUBLIKASI DIVIDEN (STUDI EMPIRIS PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA SELAMA TAHUN 2004 - 2006) Amah, Nik; Nuraina, Elva
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

This study aims to examine the effect of dividend announcement to the market reaction. Market reaction can be seen from the changes in stock returns and trading volume activity during the windows period. The sample in this study is a manufacturing company declared a cash dividend and shares actively traded on the Indonesia Stock Exchange in 2004-2006. The selection of the sample using purposive sampling method, and obtained a sample of 13 companies. The method of data analysis using paired samples t-test. Based on the data analysis, it can be concluded that there is no difference in stock returns during the period five days prior and five days after the dividend announcement. It means the dividend announcement have no effect on stock returns. This is indicated by a significance value of 0.552. Test results on trading volume activity indicates that there is no difference in the trading volume activity during the period five days prior and five days after the dividend announcement. It means that dividend announcement have no effect on trading volume activity. This is demonstrated by the significant value of 0.563.Keywords: Stock Returns, Trading Volume Activity, Dividend Announcement, Paired Sample t-Test.
PENGARUH PENERAPAN GOOD CORPORATE GOVERNANCE TERHADAP KINERJA KEUANGAN PERUSAHAAN Susanti, Eni; Sudantoko, Djoko
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Recent developments have proven that the companys management is not enough just to make sure if the management arrangements work well and efficiently, corporate governance is corporate governance to explain the relationship between the various participants in the company which determines the direction of the companys performance. Performance of the company itself can be seen through the companys financial performance can be measured using the Net Profit Margin, Return on Assets, Return on Equity, Earnings per Share, and Tobins Q. Net Profit Margin, Return on Assets, Return on Equity and Earnings per Share is itself a companys profitability level analysis tool that uses the concept of conventional income. Tobins Q is the ratio of which is a concept that shows the current estimate of the financial markets about the value of the return on investment. If the q-ratio above one, indicating that investment in income producing assets that provide higher value than investment spending, this will stimulate investment. The purpose of this study was to determine the effect of direct application of good corporate governance as measured by a score of Corporate Governance Perception Index of the companys financial performance.Sample of this research is that companies follow the assessment of the implementation of Good Corporate Governance and entered the top 10 Corporate Governance Perception Index by the Indonesian Institute for Corporate Governance. The number of samples in this study was 45 from 2006-2010. Analytical techniques used to test the hypothesis is a simple linear regression analysis to determine the effect of the implementation of Good Corporate Governance for the companys financial performance.From the research that has been done obtained results that the application of good corporate governance has a positive effect on a companys financial performance as measured by the Net Profit Margin, Return on Assets, Return on Equity, Earnings per Share, and Tobins Q.Keywords: Good Corporate Governance, Net Profit Margin, Return on Assets, Return on Equity, Earning per Share, Tobin’s Q
PENGARUH PERSEPSI PEMBELI MENGENAI KETIDAKPASTIAN LINGKUNGAN, ALTERNATIF PERSEPSIAN, KUALITAS PERSEPSIAN, DAN KINERJA JASA PADA KEPUASAN DAN LOYALITAS PEMBELI Kusumastuti, Aprillia Elly
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Penelitian ini bertujuan untuk menguji model struktural yang menggambarkan pengaruh faktor lingkungan pada kepuasaan dan loyalitas pembeli. Menggunakan data survei cross-section organisasi pembeli dalam model persamaan struktural untuk menguji keterkaitan persepsi pembeli mengenai ketidakpastian lingkungan, alternatif persepsian, kualitas persepsian, kinerja jasa, kepuasan, dan loyalitas pembeli terhadap provider. Responden penelitian ini adalah unit bisnis komersial pengguna ISP sebagai fasilitas pendukung bisnis utamanya. Metode pengambilan sampel dilakukan dengan purposive sampling sejumlah 220 responden. Analisis data penelitian yang digunakan adalah model persamaan struktural dengan program aplikasi AMOS. Hasil evaluasi model dengan beberapa kriteria Goodness of Fit Indices menunjukkan hasil yang baik, sehingga dapat dikatakan bahwa hasil penelitian ini mendukung model yang menunjukkan pengaruh antara persepsi pembeli mengenai ketidakpastian lingkungan, alternatif persepsian, kualitas persepsian, kinerja jasa, kepuasan, dan loyalitas pembeli.Kata kunci: perception of environmental uncertainty, perceived alternatives, perceived quality, service performance, satisfaction, and loyalty.
Balanced Scorecard : A Strategy Business Solutions Susiani, Dena Evi
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Many employers are experiencing difficulty in defining business strategy and take measurements on the performance of existing teams and employees in business organizations. so that decisions taken are not appropriate and likely wrong direction, and can be more detrimental in various aspects of the business.The balanced scorecard has evolved from its early use as a simple performance measurement framework to a full strategic planning and management system. therefore the above condition is so balanced scorecard be one solution for businesses that need a decision right in the face of global competition
Implementasi Nilai-nilai syariah Dalam Meningkatkan Kinerja Asuransi Syariah di Jawa Tengah Koentjoro, Wuryanti
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

One cause of Takaful undeveloped is still a lack of public education about Islamic insurance and service quality, customer satisfaction and loyalty are still not optimal. The purpose of this study is to conduct in-depth study of consumer preferences on Islamic insurance products as well as respondents perceptions of service quality, wholesale price, satisfaction and consumer loyalty to sharia. The samples in this study were clients Takaful Insurance Semarang and Surakarta branch, Bumiputera Life Sharia Semarang, Bumida Life Sharia Semarang, Beringin Life Sharia Semarang, total of 140 respondents.. Data were collected through questionnaires and interviews. Data analysis was done by descriptive analysis and empirical testing using AMOS. The results showed that perceptions of service quality has positive and significant effect on satisfaction. Perceptions of prices have a positive and significant impact on satisfaction holders. Satisfaction has positive and significant effect on loyalty. Service quality has positive and significant effect on loyalty.Keyword: Takaful, price, service quality, customer satisfaction, loyalty
Kualitas Kinerja Layanan Nasabah PT Bank Jateng Mursid, Ali; Suhartono, Entot; Suhana, Suhana
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Customer satisfaction is  keywords for a company running in service to achieve its competitive advantage. A bank as one of service companies is also insisted to improve the quality of service to win the tight competition nowday. PT Bank Jateng, a bank belonging to central java province has tried to do its best in serving the customers. Many have been done to improve the service quality to the customers. Based on the mystery shopper done, there are still many weaknessess in many sides of services to be improved. They are in customer service, teller, ATM and restroom services. Many suggestions are as follows: quick and easy procedure of service, quick and thorough customer acceptance, responsive in handling customers’s complaints, always ready to serve at any time, knowledge and capability of staffs, the numbers of seats provided, cleaning restroom dan other facilities and entertainment and information media in waiting room.Keywords: customer satisfaction, competitive advantage, mystery shopperCustomer satisfaction is  keywords for a company running in service to achieve its competitive advantage. A bank as one of service companies is also insisted to improve the quality of service to win the tight competition nowday. PT Bank Jateng, a bank belonging to central java province has tried to do its best in serving the customers. Many have been done to improve the service quality to the customers. Based on the mystery shopper done, there are still many weaknessess in many sides of services to be improved. They are in customer service, teller, ATM and restroom services. Many suggestions are as follows: quick and easy procedure of service, quick and thorough customer acceptance, responsive in handling customers’s complaints, always ready to serve at any time, knowledge and capability of staffs, the numbers of seats provided, cleaning restroom dan other facilities and entertainment and information media in waiting room.Keywords: customer satisfaction, competitive advantage, mystery shopper

Page 1 of 1 | Total Record : 7

 1 

Filter by Year

2012 2012


Reset
Filter By Issues
All Issue Vol 13, No 1 (2014) Vol 11, No 01 (2013): Juni PRESTASI Vol 12, No 2 (2013): PRESTASI Vol 11, No 1 A (2013): PRESTASI Vol 9, No 01 (2012): Juni PRESTASI Vol 10, No 2 (2012): Desember Prestasi Vol 7, No 02 (2011): Juni Prestasi Vol 8, No 2 (2011): Desember Prestasi Vol 6, No 02 (2010): Desember Prestasi Vol 6, No 01 (2010): Juni PRESTASI Vol 5, No 02 (2009): Desember Prestasi Vol 4, No 01 (2009): Juni PRESTASI More Issue